Refund & Return Policy

Shop with Confidence at aikalim

At aikalim, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

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🕒 Return Window

You have 7 days from the date of delivery to request a return or refund.

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✅ Eligible for Return

The item must be unused, unopened, and in its original packaging.

It must be in the same condition as when you received it.

You must provide proof of purchase (order number, receipt, or confirmation email).

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❌ Non-Returnable Items

Some items are not eligible for return, including:

Perishable goods (e.g., food, flowers)

Personal care items (e.g., cosmetics, underwear)

Downloadable digital products

Customized or made-to-order items

Items marked as Final Sale or Non-Returnable

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🔄 Exchange Policy

Exchanges are allowed only for defective or damaged items. If you need to exchange an item, please contact us within 7 days of delivery.

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💰 Refunds

Once we receive and inspect your returned item, we’ll notify you about the status of your refund.

If approved, your refund will be processed within 5–10 business days, and credited to your original payment method.

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

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📦 How to Request a Return

1. Email us at support@aikalim.com with your order number and reason for return.

2. We'll provide instructions and a return address.

3. Ship the item back using a trackable shipping method.

Note: Buyers are responsible for return shipping costs unless the item is defective or incorrect.

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Need Help?

If you have any questions about your order or the return process, don’t hesitate to contact our support team at support@aikalim.com.